|
|
Privacy and Security
|
Privacy Policy Protecting your personal details on our
website
Last updated: 1 June 2010
Kirby-Kavenna Ltd (Registered number 7180527), whose registered office is at 84,
MeadowView Park, St Osyth Rd., Little Clacton, Clacton-on-Sea, Essex, CO16 9NW,
knows that you care how information about you is used and shared and we
appreciate your trust in us to do that carefully and sensibly. This notice
describes our privacy policy and forms part of our website terms and conditions
("Website Terms").
By accepting our Website Terms or by visiting www.fernslist.com ("the Website")
you are accepting and consenting to the practices described in this Privacy
Policy.
The Website is brought to you by Kirby-Kavenna Ltd. Kirby-Kavenna Ltd believes
it is important to protect your Personal Data (as defined in the Data Protection
Act 1998) and we are committed to giving you a personalised service that meets
your needs in a way that also protects your privacy. This policy explains how we
may collect Personal Data about you. It also explains some of the security
measures we take to protect your Personal Data, and tells you certain things we
will do and not do. You should read this policy in conjunction with the Website
Terms.
When we first obtain Personal Data from you, or when you take a new service or
product from us, we will give you the opportunity to tell us if you do or do not
want to receive information from us about other services or products (as
applicable). You can normally do this by ticking a box on an application form or
contract. You may change your mind at any time by emailing us at the address
below.
Some of the Personal Data we hold about you may be 'sensitive personal data'
within the meaning of the Data Protection Act 1998, for example, information
about your health or ethnic origin.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the
following: 1.1.From you when you agree to take a service or product from us, in
which case this may include your contact details, date of birth, how you will
pay for the product or service and your bank details.
1.2.From you when you contact us with an enquiry or in response to a
communication from us, in which case, this may tell us something about how you
use our services.
1.3.From documents that are available to the public, such as the electoral
register.
2. Using Your Personal Information
2.1.Personal Data about our customers is an important part of our business and
we shall only use your Personal Data for the following purposes and shall not
keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1.To help us to identify you when you contact us. 2.1.2.To help us to
identify accounts, services and/or products which you could have from us or
selected partners from time to time. We may do this by automatic means using a
scoring system, which uses the Personal Data you have provided and/or any
information we hold about you and Personal Data from third party agencies
(including credit reference agencies). 2.1.3.To help us to administer and to
contact you about improved administration of any accounts, services and products
we have provided before, do provide now or will or may provide in the future.
2.1.4.To allow us to carry out marketing analysis and customer profiling
(including with transactional information), conduct research, including creating
statistical and testing information. 2.1.5.To help to prevent and detect fraud
or loss. 2.1.6.To allow us to contact you in any way (including mail, email,
telephone, visit, text or multimedia messages) about products and services
offered by us and selected partners unless you have previously asked us not to
do so. 2.1.7.We may monitor and record communications with you (including phone
conversations and emails) for quality assurance and compliance. 2.1.8.We may
check your details with fraud prevention agencies. If you provide false or
inaccurate information and we suspect fraud, we will record this.
2.2.We will not disclose your Personal Data to any third party except in
accordance with this Privacy Policy.
2.3.We may allow other people and organisations to use Personal Data we hold
about you in the following circumstances: 2.3.1.If we, or substantially all of
our assets, are acquired or are in the process of being acquired by a third
party, in which case Personal Data held by us, about our customers, will be one
of the transferred assets. 2.3.2.If we have been legitimately asked to provide
information for legal or regulatory purposes or as part of legal proceedings or
prospective legal proceedings. 2.3.3. We employ companies and individuals to
perform functions on our behalf and we may disclose your Personal Data to these
parties for the purposes set out in clause 2.1 or, for example, for fulfilling
orders, delivering packages, sending postal mail and email, removing repetitive
information from customer lists, analysing data, providing marketing assistance,
providing search results and links (including paid listings and links) and
providing customer service. Those parties are bound by strict contractual
provisions with us and only have access to Personal Data needed to perform their
functions, and may not use it for other purposes. Further, they must process the
Personal Data in accordance with this Privacy Policy and as permitted by the
Data Protection Act 1998. From time to time, these other people and
organisations to whom we may pass your Personal Data may be outside the European
Economic Area. We will take all steps reasonably necessary to ensure that your
Personal Data is treated securely and in accordance with this Privacy Policy and
the Data Protection Act 1998.
2.4.Where you give us Personal Data on behalf of someone else, you confirm that
you have provided them with the information set out in this Privacy Policy and
that they have not objected to such use of their Personal Data.
2.5.In connection with any transaction which we enter into with you: 2.5.1.We,
and other companies in our group, may carry out credit and fraud prevention
checks with one or more licensed credit reference and fraud prevention agencies.
We and they may keep a record of the search. Information held about you by these
agencies may be linked to records relating to other people living at the same
address with whom you are financially linked. These records will also be taken
into account in credit and fraud prevention checks. Information from your
application and payment details of your account will be recorded with one or
more of these agencies and may be shared with other organisations to help make
credit and insurance decisions about you and members of your household with whom
you are financially linked and for debt collection and fraud prevention. This
includes those who have moved house and who have missed payments. 2.5.2.If you
provide false or inaccurate information to us and we suspect fraud, we will
record this and may share it with other people and organisations. We, and other
credit and insurance organisations, may also use technology to detect and
prevent fraud. 2.5.3.If you need details of those credit agencies and fraud
prevention agencies from which we obtain and with which we record information
about you, please write to our Data Protection Manager at Kirby-Kavenna Ltd, 84,
MeadowView Park, St Osyth Rd., Little Clacton, Clacton-on-Sea, Essex, CO16 9NW.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1.We work to protect the security of your information during transmission by
using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2.We reveal only the last five digits of your credit card numbers when
confirming an order. Of course, we transmit the entire credit card number to the
appropriate credit card company during order processing. 3.3.We maintain
physical, electronic and procedural safeguards in connection with the
collection, storage and disclosure of personally identifiable customer
information. Our security procedures mean that we may occasionally request proof
of identity before we disclose personal information to you. 3.4.It is important
for you to protect against unauthorised access to your password and to your
computer. Be sure to sign off when you finish using a shared computer.
4.The Internet
4.1.If you communicate with us using the Internet, we may occasionally email you
about our services and products. When you first give us Personal Data through
the Website, we will normally give you the opportunity to say whether you would
prefer us not to contact you by email. You can also always send us an email (at
the address set out below) at any time if you change your mind.
4.2.Please remember that communications over the Internet, such as emails and
webmails (messages sent through a website), are not secure unless they have been
encrypted. Your communications may go through a number of countries before they
are delivered - this is the nature of the Internet. We cannot accept
responsibility for any unauthorised access or loss of Personal Data that is
beyond our control.
4.3.We may use 'cookies' to monitor how people use our site. This helps us to
understand how our customers and potential customers use our website so we can
develop and improve the design, layout and function of the sites. A cookie is a
piece of information that is stored on your computer's hard drive through your
browser, to recognise your browser and which records how you have used a
website. This means that when you go back to that website, it can give you
tailored options based on the information it has stored about your last visit.
You can normally alter the settings of your browser to prevent it from accepting
cookies.
4.4.If you do not want us to use cookies in your browser, you can set your
browser to reject cookies or to tell you when a website tries to put a cookie on
your computer. However, you may not be able to use some of the products or
services on our website without cookies.
5.Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you when you
receive a new cookie and how to disable cookies altogether. Additionally, you
can disable or delete similar data used by browser add-ons, such as Flash
cookies, by changing the add-ons settings or visiting the website of its
manufacturer.
6.Links
6.1.The Website may include third-party advertising and links to other websites.
We do not provide any personally identifiable customer Personal Data to these
advertisers or third-party websites.
6.2.These third-party websites and advertisers, or Internet advertising
companies working on their behalf, sometimes use technology to send (or "serve")
the advertisements that appear on the Website directly to your browser. They
automatically receive your IP address when this happens. They may also use
cookies, JavaScript, web beacons (also known as action tags or single-pixel
gifs), and other technologies to measure the effectiveness of their ads and to
personalise advertising content. We do not have access to or control over
cookies or other features that they may use, and the information practices of
these advertisers and third-party websites are not covered by this Privacy
Policy. Please contact them directly for more information about their privacy
practices. In addition, the Network Advertising Initiative offers useful
information about Internet advertising companies (also called "ad networks" or
"network advertisers"), including information about how to opt-out of their
information collection.
6.3.We exclude all liability for loss that you may incur when using these third
party websites.
7.Further Information
7.1.If you would like any more information or you have any comments about our
Privacy Policy, please either write to us at Data Protection Manager,
Kirby-Kavenna Ltd, 84, MeadowView Park, St Osyth Rd., Little Clacton,
Clacton-on-Sea, Essex, CO16 9NW, or email us at admin@fernslist.com.
7.2.We may amend this Privacy Policy from time to time without notice to you, in
which case, we will publish the amended version on the Website. You confirm that
we shall not be liable to you or any third party for any change to this Privacy
Policy from time to time. It is your responsibility to check regularly to
determine whether this Privacy Policy has changed.
7.3.You can ask us for a copy of this Privacy Policy and of any amended Privacy
Policy by writing to the above address or by emailing us at admin@fernslist.com.
This Privacy Policy applies to Personal Data we hold about individuals. It does
not apply to information we hold about companies and other organisations.
7.4.If you would like access to the Personal Data that we hold about you, you
can do this by emailing us at admin@fernslist.com or writing to us at the
address noted above. There may be a nominal charge of £10 to cover
administrative costs.
7.5.We aim to keep the Personal Data we hold about you accurate and up to date.
If you tell us that we are holding any inaccurate Personal Data about you, we
will delete it or correct it promptly. Please email us at admin@fernslist.com or
write to us at the address above to update your Personal Data.
|
|
|
|
Login Status
